Purchase of tickets

Before you start buying tickets, it is a good idea to have participant and credit card information ready, as there is a limited time, typically 10-25 minutes, to complete a purchase before the tickets can go to another.
To access the event where you have purchased tickets or signed up, it is important that you print and bring the tickets sent, as it is your proof that you have actually purchased a ticket.
The ticket is opened and printed with Adobe Acrobat Reader - if you have not already installed it, download the latest version for free here: http: // get .adobe.com / reader /
If the link can not be opened, try changing its default browser to either Safari or Chrome.

How is my personal data processed? The personal data you enter in connection with a purchase is Place2Book ApS sole proprietor and none of these data is disclosed or resold to third parties.

Your data will always be visible to the organizer of the event you have purchased tickets for, so the organizer has the opportunity to contact you regarding any. Cancellation, relocation or other important details regarding your purchase.

Your personal data is covered by the Personal Data Processing Act, and the Data Inspectorate supervises compliance with the law. See more at: www.datatilsynet.dk.

What do I do if I've lost my ticket? If your ticket is lost and you can no longer find the mail you received, contact the organizer and retrieve it. If you suspect your ticket has been stolen, you can also contact the organizer who can cancel the previous ticket and make a new ticket for you.

Can you refund the tickets? According to the "Law on Certain Consumer Agreements, Section 17, Paragraph 2, cf. Section 9, paragraph 2, No. 2a", the purchase of tickets is not covered by the cancellation right, and the organizer is therefore not obliged to refund your ticket if you should cancel your purchase. Contact the organizer directly if you wish to get the ticket refunded.

How are the tickets paid? All purchases are made online using credit cards. We currently support payment with the following credit cards: Dankort, Visa / Dankort, MasterCard, Maestro, Visa, Visa Electron, American Express and JCB. We accept both Danish and foreign credit cards. We do not receive bank transfers or the like.

How are the tickets delivered? Your tickets will be sent to you as a download link on a separate email. Tap the link and print the tickets on a printer, preferably in color and on white paper, and be brought to the event as proof of your purchase. If the link can not be opened, try changing its default browser to either Safari or Chrome.
NOTE: You must print all pages as each ticket / page has its own participant name and unique barcode.

If I have not received the tickets? If you have not received your tickets shortly, check if you have a spam filter that blocks mail sent from no-reply@place2book.com. You can also contact the organizer to get this to resend the email with the link to your tickets.

Can I have the tickets sent by mail? The organizer can extraordinarily choose to offer mail delivery of tickets, which often costs a fee. If the organizer offers this service, you can select mail delivery along the way in the purchase process, on the same page as you enter your personal information (name, address, email address, etc.). If you do not have a printer, you can print the tickets at several local libraries or for example. Get a friend to print them for you.

Do I need to create a profile to buy tickets? No, you do not have to create a profile to purchase tickets through Place2Book ApS. You only need to provide customer information and credit card information to complete a purchase.

How do I buy tickets? An organizer creates an event in the Place2Book system. Then they show a link on their website or send a link to customers. Via this link you will get through 4 links.
1) Select tickets / select services for your ticket.
2) Personal Information
3) Payment - Card Information
4) Receipt

I have not received my receipt email. If you have not received your receipt email within an hour, it may be due to several things.
1) The email address you entered in "Personal Information" is incorrect.
2) Your inbox is filled.
3) The receipt email is in your Spam filter

Send an email to the organizer or to support@place2book.com

I have not received my ticket. If you have received your receipt email but not an email with the link to your ticket, this may be due to several things.
2) Your inbox is filled.
3) The receipt email is in your Spam filter

Send an email to the organizer or to support@place2book.com

I have not received my ticket. If you have received your receipt email but not an email with the link to your ticket, this may be due to several things.
1) Your inbox is filled.
2) Your mail can not receive files that are more than 1MB
3) The mail with the tickets is in your Spam filter.

Send an e-mail to the organizer or to support@place2book.com HAVE to enter the order number shown on your receipt.

I have successfully created my email address when purchasing. If you have incorrectly registered your email address or wish to send tickets to another email address, please contact your organizer, who will then assist you in getting it done.

Change or cancel my order. If you wish to change a purchase or want information about the possibility of cancellation of a purchase, please contact your organizer who can assist you.

What if you take a copy of the ticket? The buyer's name is stated on the ticket. The tickets are checked at the entrance, so it is only the first copy of the ticket that gives access. If there are more copies, the system at the entrance will announce that the ticket is already registered and you will therefore be rejected if you have given others a copy of your ticket. Copying the ticket is documentary and is subject to Danish law. Attempted fraud will be reported to the police.

Money has been withdrawn from my bank account Place2Book ApS has withdrawn money on my account. What do I do? At www.place2book.com, enter your transaction number of 6-7 digits on your bank statement. Then you can see what the purchase is about.
You can also contact Place2Book ApS via email support@place2book.com Keep in mind that Place2Book ApS is only system providers and not organizers so you have purchased a ticket for an event or similar to someone other than Place2Book ApS.

Disclosure Information A complaint about a product or service purchased from us may be submitted to the Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby. You can appeal to the Center for Complaints Solutions via www.forbrug.dk.
The EU Commission's online complaint portal can also be used for lodging a complaint. This is particularly relevant if you are a resident of another EU country. Complaints are submitted here: http://ec.europa.eu/odr. When submitting a complaint, please enter our email address odr@place2book.com.